We don't value-price. We cost-price. Every resolved ticket charges infrastructure cost plus a small margin. We publish the costs. Knowledge base and live chat are always free.
Every resolved ticket is a combination of AI processing, routing, storage, and notifications. Here's exactly what each one costs us — and what we charge you.
* Zendesk effective per-ticket cost: Suite Pro at $55/agent/mo with 5 agents handling 950 tickets/mo = ~$0.29/ticket. Zendesk AI add-on charges $1.00 per automated resolution on top of the seat cost.
A ticket is a customer support interaction that gets resolved — whether by your team or by AI. Live chat conversations, knowledge base views, and unresolved tickets are free. You only pay when a ticket is marked as resolved.
Yes. Real-time chat is free, always. If a chat conversation gets converted to a ticket and resolved, that ticket costs $0.03. But the chat itself is free.
AI is included at no extra cost per feature. When the AI resolves a ticket, it costs the same $0.03 as a human resolution. Zendesk charges $1.00 per AI resolution on top of your seat fees.
You pay $0. Your balance stays. No subscription to cancel.
No. Never. Your wallet balance has no expiration.
Yes. Set a monthly cap in your wallet settings. When you hit it, we stop charging — tickets still come in but aren't billed until the next cycle.
Cost + margin. At scale, our infrastructure costs decrease but prices stay the same, so our margin improves. We publish the breakdown on every receipt.
No per-agent pricing. No annual contract. No AI add-on fees. Just support at cost.